FAQ

Frequently Asked Questions

Everything you need to know about buying refurbished Apple from LuxuriousComputers

Ordering & Shipping

Standard shipping is 5-7 business days within the continental US. Shipping is free on every order — no minimum purchase required. You'll receive a tracking number as soon as your order ships.

We currently ship within the United States only. All 50 states are eligible for free standard shipping.

Local pickup in Marion, Ohio is available by appointment — call (740) 223-5530 to arrange it. Most customers prefer free doorstep delivery with tracking.

Products

Every Mac arrives in the exact condition described on its listing — cosmetics, battery health, and full functionality. Each one is iCloud-unlocked, ready to set up, and backed by our 1-year warranty and 30-day money-back guarantee. If anything isn't as described, we take it back.

Apple Silicon chips (M1, M2, M3) do not degrade over time. An M2 chip runs at the same speed whether it's brand new or two years old. The only difference is the price — typically 25-40% less than buying new from Apple. Learn why refurbished makes sense.

Yes. Every MacBook includes a compatible MagSafe or USB-C charger in the box.

We offer similar quality at lower prices with a longer warranty. Apple Certified Refurbished comes with a 1-year warranty; we match that. But our prices are typically 15-25% lower than Apple's refurbished store, and we accept trade-ins of any condition — including broken Macs. See our current deals.

Warranty & Returns

Our 1-year warranty covers any parts failure under normal use — screen, battery, logic board, keyboard, trackpad, and ports. If it fails, we replace the machine. No questions asked. The warranty does not cover physical damage, liquid damage, or unauthorized modifications.

30-day money-back guarantee. If you're not satisfied for any reason, return the Mac in its original condition for a full refund. We even cover return shipping. See Returns & Refunds for full details.

Yes! You can add an Extended Warranty ($49) to any Mac at checkout. It doubles your coverage to 2 full years of protection. You can also add it from your shopping cart.

Trade-Ins

Yes — unlike Apple, we accept cracked screens, dead Macs, liquid damage, and more. We price from real parts value, so even a non-working MacBook has worth. Check your trade-in value.

Visit our trade-in values page for instant estimates, or call (740) 223-5530 for a personalized quote. You can also chat with Rick on any page — he'll give you a real credit number in minutes.

Absolutely. Buy your new Mac first, and your trade-in credit applies as a rebate after we receive and verify your old device. This way you're never without a computer.

Payment & Financing

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal.

Yes. Shop Pay Installments lets you split any purchase into 4 interest-free payments, or choose flexible monthly payments on larger orders. Select Shop Pay at checkout to see your options — no hard credit check for the 4-payment plan.

Yes. Orders of 3+ units qualify for fleet pricing with volume discounts, net-30 terms, and dedicated support. Visit our Business & Fleet Sales page or call (740) 223-5530 for a custom quote.

Contact

Phone: (740) 223-5530 — Mon-Sat 9am-7pm ET

Email: hello@luxuriouscomputers.com

Chat: Click the chat bubble on any page to talk to Rick

Address: 731 E Center St #200, Marion, OH 43302

Still have questions? Our team is here to help.

Call (740) 223-5530