No — we're an independent support team run by LuxuriousComputers, staffed by experienced Plex users and media-server techs. We're often the people who fix what the official channel misses. We're not affiliated with Plex, Inc.

For remote work, yes — we use a temporary, limited-access session (like a remote-desktop invite). You decide the scope, we never keep credentials, and access is cut the moment the job's done. You can watch the whole thing happen live.

Yes. We work across Windows, macOS, and Linux, plus Synology, QNAP, Unraid, and bare-metal or Docker setups. If it runs Plex, we can fix it.

We turn diagnosis sessions around the same day you book. Full fixes are typically done within 1–3 business days depending on scope and availability.

We set things up to hold. If the same issue returns shortly after a fix, we come back and make it right — and Plex Care members get priority whenever anything breaks.

Yes. We make backups before risky changes, never delete your library without explicit sign-off, and for a rebuild we walk you through a backup plan first. Your data stays yours.