FAQ

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?

Standard shipping is 5-7 business days within the continental US. Free on orders over $500.

Do you ship internationally?

We currently ship within the United States only.

Can I pick up in person?

Local pickup in Marion, Ohio is available by appointment on select in-stock items — call (740) 223-5530 to arrange it. Most orders ship free to your door with tracking in 5-7 business days.

Products

What does "Luxury Certified" mean?

“Luxury Certified” is our promise on every Mac we sell: it arrives in the exact condition promised on its listing — cosmetics, battery health, and function — iCloud-unlocked and ready to set up, or we take it back. Every Luxury Certified Mac is backed by our 1-year whole-machine warranty and 30-day money-back guarantee.

Are refurbished Macs as good as new?

Apple Silicon Macs do not degrade over time. An M2 chip runs at the same speed whether it is brand new or two years old. The only difference is the price — typically 25-40% less than Apple new.

Do they come with a charger?

Yes. Every MacBook includes a compatible MagSafe or USB-C charger.

Warranty & Returns

What does the warranty cover?

Our 1-year whole-machine warranty covers any parts failure under normal use — screen, battery, logic board, keyboard, trackpad, ports. It does not cover physical damage, liquid damage, or unauthorized modifications. If it fails, we replace the machine.

What is your return policy?

30-day money-back guarantee. If you are not satisfied, return the Mac in its original condition for a full refund. See Returns for details.

Trade-Ins

Do you buy broken Macs?

Yes. Unlike Apple, we accept cracked screens ($140-$220 credit), dead Macs ($40-$75), liquid damage, and more. We price from real parts value. Learn more.